Introduction

At BALVARITH, customer satisfaction is our top priority. Our refund policy is designed to ensure a fair and efficient process for handling returns and refunds. Please review our policy to understand your rights and responsibilities when requesting a refund.

Eligibility for Refunds

Requests for refunds must be submitted within 30 days of the purchase date. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-refundable Items

Certain items are non-refundable, including gift cards, downloadable software products, and personalized products. Please verify eligibility before requesting a refund.

Refund Process

To initiate a refund, please contact our customer service department at [email protected] or call us at (555) 123-4567. Our team will guide you through the return process and provide any necessary instructions.

Processing Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and a credit will be applied to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [email protected].